Everyone appreciates that modern communication networks are mission critical. And as the growth of wireless technology continues to explode the 24/7 operation of the wireless network is vital. qolcom support services have been carefully designed in order to provide a full range of affordable, flexible packages for our customers.

	Bronze	Silver	Gold
24/7/365 including public & bank holidays
Engineer to site 4 hour response for logged call
Remote dial in support from Technical Assistance Centre (TAC)
Access to TAC for configuration & technical support
On site replacement and reconfiguration of faulty equipment
9am to 5pm, Monday to Friday, excluding public & bank holidays
Engineer to site 8 hour response for logged call
Equipment courier swap out – next day only (nationwide)
Monday to Friday excluding public and bank holidays

Software support

Each vendor provides software upgrades and bug fixes in slightly different ways. qolcom support services consolidate all software upgrades and bug fixes and offer them to customers as they become available. These can be supplied to each customer in either soft or hard format and engineering assistance is offered to perform any required software upgrades or bug fixes.

As part of qolcom software support services access to the Technical Assistance Centre (TAC) is provided for configuration & technical support.

Contact us to discuss your maintenance and support requirements.